Reviews

Customer Satisfaction is our number one priority at 
Tav Pools and Water Kingdom!

We pride ourselves on providing the best quality products, services, and designs in every pool we build or help maintain.  To us, you aren't just customers - you're family.


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To Tav Pools,

From start to finish working with Tav and his crew has been great.  They were all professional, knowledgeable, courteous, friendly, and adaptable.  We would recommend Tav's Pool and Water Kingdom to anyone who is thinking about getting a pool.  Go here first.  You won’t be disappointed!

Thanks again!
The Very Happy Ryan Family.

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To Tav Pools,

Just wanted to extend to you and your associates, Randolph and Jason, a special thank-you for a job well done with the installation of a new pool liner at our home.  My wife and I have been very impressed with the workmanship, dependability and manner in which your crew conducted themselves, throughout these past couple of days.  In today's world, it truly is unique to find such dependable, hard-working and energetic people who can get the job done without incident and always with a smile.  

Again, you and your staff are to be commended for a job well done and we will most definitely be more than happy to share with friends, our experience with Tav Pools.

Thank you,
Angus and Barb Way

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To Tav Pools,

Just thought we would drop you a line re: the purchase and installation of our new pool.

We found the co-operation on all levels to be excellent, your staff on all levels were great as were the dig and electrical work.

Our 10 year old grandson was the first in and the water temperature 68 degrees.  Oh to be young again!  Look forward to seeing you and your staff on chemical runs.

All the best in the future, 

Thank you,

Val and Doug Bonar

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14 comments:

  1. August 12, 2013
    Tav Pools and Water Kingdom,
    Dear Tav:
    We wouldn't know where to begin to tell you what a wonderful experience we had with the on-ground pool that you and your team installed for us earlier this month. We were a bit nervous about the undertaking. We couldn't be more excited about the outcome.
    To begin, you said the crew would show up at 7:00a.m. and at 7:00a.m. the crew showed up on the date specifically set out in the contract. They worked tirelessly through the heat to meet their deadlines. One by one each team arrived as one team finished. It was all so very well co-ordinated. We were so impressed.
    We love our pool. We left it to your landscaping, gas and electrical team to determine what would be the best and most cost-efficient way to make it all happen. We were not disappointed.
    You are a hands-on project manager and attended regularly to make sure everything was on track. You answered all of our questions and put us entirely at ease. You had great ideas for us that would allow us to stay within our budget. We had shopped around. You saved us thousands. From Frank Scovino to your administrative staff, we were made to feel welcome and part of the Tav Pools family any time we attended your store. Please feel free to use us as a reference. Provide them with our home and cell phone numbers. We'd be happy to share our experience with anyone who is looking to work with you and your crew. We thank Joe Di Vona at Di Vine Landscaping, Allan Anderson at Tradescope Electrical and Mike Noland of Noland Mechanical Services (Gas) for their work on our back yard pool project. They are all clearly experts in their field.
    Regards, The McGuire Family

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    Replies
    1. Thank you very much for your wonderful review. It was a pleasure working with your family. Enjoy the pool!

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  2. Oct. 13/15
    My husband and I researched many pool companys in the Oshawa area and decided to hire Tav Pools to install our onground pool. He is without a doubt, the most affordable pool company in durham. We were not disappointed. He and his team were professional, courteous, considerate and genuinely care about their customers. After a heavy rainfall, we had problems with water seeping into the bottom of the pool and Tav would not install the liner until the issue was inspected by a professional. To our relief, there was no immediate concern and the liner was installed immediately. The whole process from beginning to end was explained to us step by step and Tav was always calling to see how everything was going and if we had any questions. The pool is gorgeous and everyone we show it to is amazed at the quality of the workmanship. We couldn't be happier and there is no question we made the right choice hiring Tav. Many thanks to him and his team for giving us our dream.

    The Johnsons

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    Replies
    1. Thank you so much for taking the time out of your busy schedule to write a review for Tav Pools. It was a pleasure working with your family. We hope you and your family enjoy the new pool for many years to come!

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  3. TAV Pools made installing a pool a wonderful experience! From the initial phone conversation, inquiring about on-ground pools to the closing of our new pool after our first swimming season, Tav and his team have been incredibly helpful, patient, knowledgeable and professional. Tav, Frank and Paul, through the entire process, were always available to answer any questions and willing to explain the simplest aspect of pool ownership. As for the actual installation of the pool, it was simply impressive. Tav was onsite at 7 a.m. on the first day. Joe, the foreman of our job, was truly a gift. He informed us about every step of the process, calmed many anxious moments on our behalf, and provided us with an expert opinion on everything from pool positioning, to landscaping choices to fencing to what would aesthetically look the best. We have just had Tav's team come back to close our pool and it was another example of the exemplary service unique to this team. If you are looking for a company to install your family's pool, then Tav Pools is where you want to be.
    Thank you for the first, of many, summers filled with swimming in a beautiful pool and listening to laughing children.
    Tanya & Chad

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  4. Thank you so much for your wonderful review Tanya and Chad. We are so happy you are enjoying your beautiful pool. Thank you also for taking the time to write a review so others can read about your swimming pool experience with Tav Pools. We wish you many, many years of fun and laughter with your pool!

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  5. This review is coming in a little bit late, But I guess better late than never. We had our pool installed in late July of last year and I can honestly say that we are so happy we decided to go with Tav Pools. If you are looking to get a pool installed, you need to talk with Tav and his team. From my initial conversation with Paul, through the design process, sale, installation, training and after care, you wont find a better company to deal with. Joe is an absolute master at what he does and his install team were incredibly hardworking people to ensure that our pool was perfect. Tav came out on a few occasions to ensure that the installation was going as planned and was able to answer any questions that we had.

    Thank you Tav, Paul, Frank, Joe and the entire team at Tav pools for the amazing experience and for building our dream backyard. We can't wait to open it this year and enjoy the amazing pool all season long.

    All the best,

    John & Amanda

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  6. Thank you very much John and Amanda for your wonderful review. We appreciate you taking the time to write a review and wish your family many years of great memories in your new pool. It looks like an early spring so it won't be long before you're back in the pool!

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  7. We have never owned a pool before up until this year and we have to note that TAV Pools has been absolutely amazing to us - from opening our pool and guiding us along - their service really is number one. We also had an issue with our pool heater and they went above and beyond to help us out, get our heater replaced and provide gas people too! They are simply amazing and their customer service is number one! Thank you so much for all your help along the way!

    Don and Sherry

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    Replies
    1. We are here to help with any of your swimming pool issues and happy all have been resolved. Thank you for taking the time to write a review for us as we really do appreciate hearing back from our customers. Enjoy the pool!

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  8. My family and I wanted to send a continued Thank you, to the Tav Kingdom. It's been 1 year since we got our pool and it was the best summer ever! Tav's team continues to be a great bunch to work with. From pool opening to closing and everything in between, you guys have been awesome! Always helpful, kind and friendly. Owning a Tav Pool has got to be the best investment we've ever made!! Thank you all so much.

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  9. Thank you for your kind review. So happy to hear you are enjoying your pool and wish you and your family many more years of enjoyment!

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  10. Great Service Have used Tav for a number of years
    A new liner filter and pump put in last year pool 25 years old looks brand new
    Would not consider any other pool company

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    Replies
    1. Thank you very much for your kind review. Enjoy your pool!

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